# Senior IT Manager

**Company**: Pomelo Care
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $165,000-$195,000
**Category**: IT
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/pomelocare/jobs/6119923004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_45830353-37d

## Description

## Job Overview

You'll lead the IT team at Pomelo Care, a rapidly scaling virtual medical practice for women and children, setting the standard for world-class IT. This role reports to the VP of Engineering and can be based anywhere in the continental US.

## Responsibilities

- Manage, coach, and grow a team of IT Support Engineers, including hiring, development, and performance management.

- Stay hands-on by setting the technical bar, teaching the team, and handling the hardest escalations.

- Own and manage core IT systems and the roadmap, including identity and access, device management, Google Workspace, Slack, and other SaaS tools.

- Oversee IT vendor relationships, procurement, and spending, negotiating renewals and optimizing the tech stack.

- Automate manual and repetitive IT tasks.

- Ensure smooth onboarding and offboarding processes for a distributed team.

- Collaborate with the Security team on HIPAA compliance and SOC 2 HITRUST certifications.

## Requirements

- 7+ years of experience in IT support/operations, with 2+ years of team management experience.

- Proven track record of building and leading high-performing teams.

- Player-coach attitude with strong customer service and communication skills.

- Comfortable working with executives and handling sensitive requests.

- Hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools.

## Nice to Have

- Startup experience, especially in building or scaling an IT function.

- Healthcare experience with HIPAA and patient data.

- Infosec/security background.

- Hands-on experience with SOC 2 or HITRUST.

- Experience with compliance automation platforms like Vanta or Drata.

## Why Join Us

- Be part of a fast-moving, well-funded startup that prioritizes patient care.

- Opportunity to learn, grow, and be challenged in a dynamic environment.

- Work in a culture that values respect, collaboration, and data-driven decision-making.

## Benefits and Perks

- Comprehensive health, dental, and vision coverage.

- High deductible health plans with HSA options.

- Flexible spending account (FSA).

- Equity grant participation.

- 401(k) program.

- Competitive vacation policy.

- 16 weeks of paid parental leave.

- Fully remote work flexibility within the US.

## Compensation

The expected base salary range is $165,000-$195,000, with eligibility for equity.

## Skills

### Required
- Okta
- Google Workspace
- Slack
- Apple MDM
- IT support
- team management
- customer service
- communication

### Nice to have
- startup experience
- healthcare experience
- infosec/security background
- SOC 2 or HITRUST experience
- compliance automation platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/pomelocare/jobs/6119923004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)