# Senior SMB Account Executive

**Company**: Zendesk
**Location**: Melbourne
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Senior-SMB-Account-Executive_R35135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_458194f1-260

## Description

Join Zendesk, a company that powers exceptional service for every person on the planet.

We're seeking a dedicated Senior SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.

**Responsibilities:**

- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.

- Manage and nurture customer relationships ensuring high satisfaction and retention levels.

- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.

- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.

- Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.

- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.

- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.

- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

- Collaborate with internal teams to enhance sales strategies and streamline sales execution.

- Exceed weekly and monthly activity and pipeline KPIs.

**Requirements:**

- BA/BS degree or equivalent experience required.

- At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.

- Experience in managing and expanding customer relationships at various levels.

- Strong presentation, negotiation, and deal closing skills.

- Strong account research, prospecting, and customer outreach skills.

- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

- Knowledge of industry trends and the ability to build relationships with key decision makers.

- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.

- Experience creating and leveraging territory plans.

- Familiarity with key Sales tools such as Salesforce, and Clari.

**Work Environment:**

- Hybrid: This role requires attendance at our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

## Skills

### Required
- B2B sales
- SaaS
- Salesforce
- Clari
- customer relationship management

---

Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Senior-SMB-Account-Executive_R35135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)