# Senior IT Program Manager

**Company**: Qualtrics
**Location**: Seattle, Washington
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $145,500-$176,500 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8328278?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_457e7cee-3b2

## Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy.

**Responsibilities**

- Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.

- Proactively build trust quickly with stakeholders across IT, business, and external vendors.

- Anticipate blockers and manage ambiguity with composure and clarity.

- Translate technical and delivery details into compelling updates tailored to your audience.

- Define success metrics up front, track them throughout the program, and report on outcomes.

**Things You'll Do**

- Lead complex IT programs, from initiation through execution, risk management, and delivery.

- Evaluate business processes, anticipate requirements, and uncover areas for improvement.

- Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.

- Collaborate with stakeholders to define scope, success metrics, and delivery milestones.

- Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.

- Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.

- Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.

- Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

**Requirements**

- 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.

- Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.

- Experience leading customer service or support transformation initiatives.

- Hands-on experience delivering programs on the ServiceNow platform.

- Strong command of program/project management tools and methodologies.

- Exceptional communication and stakeholder engagement skills, including executive level reporting.

- Ability to lead without authority, influence outcomes, and foster collaboration across organisational boundaries.

- Bachelor's degree in Business, Technology or related field.

- Project Management Professional or PRINCE certification.

**Benefits**

- Competitive salary, performance bonuses, generous 401(k) Match

- Wellness Reimbursement for $300 per quarter for wellness activities

- Unlimited Sick Days

- Amazing QGroup Communities

- Hybrid work model

## Skills

### Required
- ServiceNow
- program management
- project management
- Agile
- Waterfall
- Jira
- Smartsheet

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8328278?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)