# Consultant **Company**: Visa **Location**: Atlanta, GA **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $114,400.00 to $183,000.00 USD per year **Category**: Consulting **Industry**: Finance **Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Consultant--Surcharge-Quality-Control---Payment-Ecosystem-Risk---Compliance_REF088673W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_457b31d2-2da ## Description The team at Visa is responsible for protecting the integrity, safety, and trust of the Visa payment ecosystem. They monitor and enforce risk and compliance programs that identify, investigate, and remediate behaviors that threaten the stability of the network, Visa clients, and end users. This individual contributor Consultant role supports Visa’s compliance enforcement function by providing inline process quality control across ecosystem risk and compliance activities. The role is responsible for reviewing enforcement work products, process execution, case documentation, decision rationale, and control adherence in real time to help ensure compliance matters are handled consistently, accurately, and in alignment with Visa Rules, program requirements, operating procedures, and governance expectations. The Consultant independently evaluates the quality and completeness of compliance enforcement processes, identifies gaps, inconsistencies, control weaknesses, and opportunities for improvement, and provides actionable feedback to strengthen operational discipline, reduce execution risk, and improve the consistency of enforcement outcomes. **Key Responsibilities** - Perform inline quality control reviews of compliance enforcement cases, work products, process steps, documentation, and decision rationale to assess completeness, accuracy, consistency, and adherence to established procedures. - Evaluate compliance enforcement execution against Visa Rules, program requirements, standard operating procedures, quality standards, approval requirements, escalation criteria, and governance expectations. - Identify process gaps, control weaknesses, inconsistent application of standards, documentation deficiencies, and potential operational risks, and provide timely, actionable feedback to case owners and program stakeholders. - Track quality findings, remediation actions, recurring themes, and root causes to support trend analysis, performance reporting, process remediation, and management oversight. - Develop and maintain quality review criteria, checklists, sampling approaches, review templates, and related process documentation to support consistent and scalable quality control practices. - Partner with enforcement teams to support quality calibration, align on review expectations, validate remediation progress, and reinforce consistent interpretation of compliance enforcement procedures. - Prepare clear summaries of quality review results, key risks, process trends, and recommended corrective actions for management, program owners, and cross-functional stakeholders. - Support continuous improvement initiatives by recommending enhancements to enforcement workflows, controls, templates, reporting, training materials, and operating procedures. - Manage multiple concurrent quality reviews and process-control activities while meeting review timelines, maintaining independence, and balancing business needs with risk and compliance expectations. - Provide constructive coaching, guidance, and subject matter expertise to support consistent, high-quality execution of compliance enforcement activities across teams and regions. **Qualifications** - 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD - Experience reviewing operational processes, case documentation, control execution, audit evidence, quality samples, or compliance work products for accuracy, completeness, and adherence to standards. - Strong understanding of compliance, risk, audit, quality control, process governance, issue management, and control environments. - Strong analytical, critical thinking, and problem-solving skills with the ability to identify trends, assess root causes, evaluate process risk, and develop practical recommendations. - Demonstrated ability to exercise sound judgment, maintain objectivity, communicate findings constructively, and influence remediation in ambiguous or evolving situations. - Experience working cross-functionally, managing multiple priorities, and engaging stakeholders across a global organization. - Strong written and verbal communication skills, including the ability to synthesize quality findings, control issues, and process recommendations for technical and non-technical audiences. - Advanced proficiency with Microsoft Excel, PowerPoint, and business reporting or productivity tools used to track, analyze, and present quality and process performance information. - Ability to work effectively in a global, cross-functional environment. - Fluency in English required. **Benefits** - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program ## Skills ### Required - compliance - risk management - quality assurance - audit - internal controls - process governance - issue management - control environments - analytical - critical thinking - problem-solving - communication - Microsoft Excel - PowerPoint ### Nice to have - payments - card networks - financial services compliance - Visa Rules - enforcement operations - regulatory programs - ecosystem risk programs - quality control - control testing - compliance monitoring - process review frameworks --- Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Consultant--Surcharge-Quality-Control---Payment-Ecosystem-Risk---Compliance_REF088673W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)