# Technical Consulting Engineer

**Company**: Cisco
**Location**: RTP, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $95,800.00 to $126,200.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer---Architecture_2026239?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_456d4367-c96

## Description

This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. As a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team, you will serve as a vital technical authority, ensuring our customers' security and networking architectures operate with maximum efficiency and reliability.

You will leverage your strong technical background to conduct advanced troubleshooting on complex, mission-critical issues,ranging from hardware crashes to memory leaks,utilizing deep systems-level thinking and advanced diagnostic tools.

Your impact extends well beyond immediate issue resolution; you will drive continuous improvement by identifying and submitting high-quality defect reports to Engineering, creating essential intellectual property, and enhancing our shared lab environments.

**Minimum Qualifications:**

- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.

- Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols.

- Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

- Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.

- Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

**Preferred Qualifications:**

- Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.

- Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.

- Track record of successful cross-functional collaboration with engineering and product development teams.

- Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.

- Proficient in one or more Programming languages (C, C++, Java, Python). Knowledge of Cloud/Virtualization technologies.

- Any networking level certification in cloud (AWS Certified advanced networking, GCP Professional Cloud Network Engineer, Azure Network Engineer)

**Benefits:**

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness

- Non-exempt employees receive 16 days of paid vacation time per full calendar year

- Exempt employees participate in Cisco's flexible vacation time off program

- 80 hours of sick time off provided on hire date and each January 1st thereafter

- Optional 10 paid days per full calendar year to volunteer

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## Skills

### Required
- CCNP Level Certification
- Cisco Enterprise routers and switches
- troubleshooting
- analytical skills
- technical knowledge

### Nice to have
- Cisco Routing
- Cisco Switching
- Programming languages (C, C++, Java, Python)
- Cloud/Virtualization technologies
- networking level certification in cloud

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer---Architecture_2026239?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)