# Client Services Associate

**Company**: TransPerfect
**Location**: Buenos Aires
**Job type**: full-time
**Category**: Language Services

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Argentina-Buenos-Aires/Client-Services-Associate_R2025-243551?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_454b590e-89b

## Description

We are seeking a Client Services Associate to serve as the first level of support to existing clients, managing and coordinating the completion of all language projects.

**Job Responsibilities:**

- Respond to client requests for new project initiatives through our centralized technology

- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

- Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and providing a high level of service

- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables

- Serve as the central point of contact for and liaison between external client contact and internal production staff

- Set and fulfill client expectations

- Comply with internal regulations, processes, and procedures in line with ISO standards

- Potentially troubleshoot problem projects

- Understand and abide by individual project instructions and effectively communicate to the production team

- Investigate client complaints where applicable

- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues

**Requirements:**

- Excellent written and verbal English communication skills

- Minimum Bachelor's degree or equivalent

- Excellent problem-solving and analytical skills

- Substantial customer service and/or project management experience

- Strong interpersonal skills

- Effective time management

- Strong organizational skills, attention to detail, and the ability to multitask

- Working knowledge of MS Office

- Ability to prioritize and schedule tasks and work in a team environment

- Must be willing to learn new things, be open to challenges, and thrive on success

- Business degree and/or customer service experience is preferred

## Skills

### Required
- English
- MS Office
- project management
- customer service
- analytical skills
- problem-solving skills
- time management
- organizational skills

### Nice to have
- business degree
- customer service experience

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Argentina-Buenos-Aires/Client-Services-Associate_R2025-243551?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)