# User Profile System Administrator

**Company**: Leidos
**Experience**: mid
**Job type**: full-time
**Salary**: $73,450.00 - $132,775.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/User-Profile-System-Administrator_R-00193331?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4542ba8f-dd6

## Description

Leidos is seeking a mid-level User Profile System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.

**Primary Tasks:**

- Deploy, operate, and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network.

- Provide implementation, troubleshooting, and maintenance support.

- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

- Establish comprehensive availability and capacity management solution using lessons learned.

- Develop solutions to complex technical issues.

- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.

- Mentor junior teammates and may supervise others.

- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.

**Basic Qualifications:**

- Experience with interacting with customers to handle complex service inquiries and problems.

- Experience working as a Tier 2 system administrator.

- Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.

- Knowledge of IC IT standards and best practices.

- Experience deploying, operating, and maintaining the user profile management system.

- Experience with Scripting/Automation using PowerShell or other scripting languages.

- Experience with log reviews, incident analysis, and identification of issue trends.

- Experience troubleshooting issues in a growing environment.

- Time management skills.

- Strong oral and written communications skills.

- Track record of working effectively within a team.

- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.

- Experience reviewing work products from peers for consistency and accuracy.

- Experience supervising and mentoring others in a small team setting.

- Candidate must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements.

**Education:**

- Bachelor’s Degree with 4+ years.

**Clearance:**

- US Citizenship is required.

- TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.

**Pay Range:** $73,450.00 - $132,775.00

## Skills

### Required
- AppSense
- User Workspace Manager
- PowerShell
- Scripting
- Automation
- IT Service Management
- ServiceNow
- Troubleshooting
- Analytical skills

### Nice to have
- Ivanti User Workspace Manager Administrator certification
- ITIL Foundation certification

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alexandria-VA/User-Profile-System-Administrator_R-00193331?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)