# Solutions Engineer, Pre-Sales

**Company**: OpenAI
**Location**: São Paulo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/5db54c88-2ff4-4a2e-98e2-68439d59e3df?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_452b3da5-501

## Description

We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.

You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Security, and Product teams.

Key responsibilities include:

- Delivering an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

- Demonstrating how leveraging OpenAI APIs and ChatGPT can meet customers' business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

- Creating and maintaining documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

- Developing and nurturing strong customer relationships during the evaluation, validation, and purchasing process.

- Fostering customer advocacy and representing the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

- Serving as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

Ideal candidate will have 5+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. They should demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. Foundational training in programming languages like Python or Javascript is also required. Additionally, they should have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. Effective presentation and communication skills are essential, as well as a humble attitude, eagerness to help colleagues, and a desire to do whatever it takes to make the team succeed.

## Skills

### Required
- Generative AI
- Traditional ML
- Python
- Javascript
- Network/cloud architecture
- IT security principles
- Customer requirements for technical B2B SaaS products

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/5db54c88-2ff4-4a2e-98e2-68439d59e3df?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)