# Program Manager, Vendor Operations

**Company**: Reddit
**Location**: London, United Kingdom
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/reddit/jobs/7396638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4527ff96-71d

## Description

We're looking for a vendor operations program manager to join the GTM Excellence team within Reddit's GTM Strategy & Operations organization. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers.

### Responsibilities:

- Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.

- Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.

- Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.

- Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.

- Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team.

- Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.

- Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations.

- Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements.

- Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback.

- Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation.

### Required Qualifications:

- 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.

- Experience managing vendor operations teams that support ad review, sales or support functions.

- Process-oriented, with experience in standardizing and optimizing internal processes.

- Strong communication and negotiation skills, especially with senior stakeholders.

- Comfortable operating in a fast-paced and evolving work environment.

- Able to manage time efficiently and navigate ambiguity.

- Action-oriented and able to break down complex strategies into an actionable plan.

- Strong analytical and problem-solving skills.

### Benefits:

- Group Personal Pension Scheme with Employer match.

- Private Medical and Dental Scheme.

- Income Replacement Programs.

- Family Planning Support.

- Gender-Affirming Care.

- Mental Health & Coaching Benefits.

- Bike to Work scheme.

- Flexible Vacation & Reddit Global Days Off.

## Skills

### Required
- operations management
- vendor management
- ad review
- sales operations
- process optimization
- communication
- negotiation
- time management
- problem-solving

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/reddit/jobs/7396638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)