# Customer Success Specialist

**Company**: Cisco
**Location**: Taipei
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Taipei-Taiwan/Customer-Experience-Customer-Success-Specialist---Security_2015363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_451ad257-174

## Description

The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments.

As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers.

Responsibilities:

- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs

- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes

- Identify and mitigate adoption risks, such as low technical usage or integration barriers

- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps

- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs

Minimum Qualifications:

- Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload

- Practical experience driving adoption of XDR/SNA and advanced firewall capabilities

- Proven ability to transition customers from foundational use to ongoing adoption of advanced security features

- 7-10+ years in technical consulting or security-focused customer-facing roles

- Bachelor's degree in Engineering or Computer Science; Master's preferred

- CISSP or CISM preferred; CCIE or Cisco Certified Success Specialist suggested

Preferred Qualifications:

- Master's degree or equivalent experience in Engineering, Computer Science, or a related field

- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred

- Experience contributing to the broader professional community

- Experience supporting the development of senior technical specialists and contributing to team-wide capability

- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure)

Benefits: No benefits mentioned in the job posting.

## Skills

### Required
- Cisco Secure Access
- Umbrella
- DUO
- ISE
- NGFW
- Secure Workload
- XDR/SNA

### Nice to have
- CCIE
- CISM
- CISSP
- Cisco Certified Success Specialist

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Taipei-Taiwan/Customer-Experience-Customer-Success-Specialist---Security_2015363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)