# ServiceNow Technical & Enablement Architect

**Company**: GSK
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/ServiceNow-Technical---Enablement-Architect_448684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_450e8b18-615

## Description

The ServiceNow Technical & Enablement Architect is accountable for setting the technical standards, patterns, and engineering practices that govern how solutions are built across the ServiceNow Platform & Enterprise Tools domain.

The role translates platform strategy into reusable standards and development guardrails, and builds the engineering capability to apply them , through enablement, coaching, and hands-on guidance across ServiceNow development, configuration, and integration practices.

Key responsibilities:

- Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.

- Design AI into the platform, producing reference patterns for AI-assisted delivery and for intelligent, self-healing operations.

- Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable rather than aspirational.

- Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build rather than after.

- Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.

- Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.

- Set architecture standards that supplier and managed-service solutions must meet, and assure their designs to the same bar as internal work.

- Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.

- Increase pattern reuse across the platform, tracking where teams have adopted a pattern and where they have diverged and why.

- Reduce rework by intervening early in design, and evidence the reduction rather than asserting it.

- Advise the Product Owner and Platform Manager on the architectural consequence of roadmap choices, including technical debt being accepted.

- Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross-domain initiative designs, and the engineering teams on build.

The ideal candidate will have:

- Degree in a technology or engineering discipline, or equivalent practical experience.

- Architecture certifications desirable (e.g., TOGAF).

- Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.

- Deep hands-on depth in the relevant platform domain.

- Experience running design assurance or architecture review.

- Track record of architecting for reliability and resilience, working to SLOs and error budgets.

- Experience designing secure and compliant solutions.

- Experience setting architecture standards that supplier or managed-service solutions had to meet.

Benefits:

- You will shape how automation supports teams across the organisation.

- You will grow your technical leadership skills and influence platform strategy.

- You will work with diverse teams and make a visible contribution to outcomes that matter.

## Skills

### Required
- Cloud Computing
- Container Orchestration
- Data Center Management
- DevOps
- Disaster Recovery (DR)
- Identity Access Management (IAM)
- Information Technology (IT) Risk Management
- Integration Platform as a Service (iPaaS)
- Network Design
- Serverless Platforms
- Service Oriented Architecture (SOA)
- Storage Area Network (SAN)
- System Monitors
- Technical Architecture
- Technical Architecture Design
- Virtualization
- Zero Trust Architecture

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/ServiceNow-Technical---Enablement-Architect_448684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)