# Customer Success Manager

**Company**: VentureWe
**Location**: San Francisco
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Manufacturing

**Apply**: https://jobs.lever.co/regrello/13d20f6a-20db-4ad0-b344-8e52c34bd5fd
**Canonical**: https://yubhub.co/jobs/job_44df89a9-0b2

## Description

We are a customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. Our customer success team is responsible for driving customer adoption, retention, and growth.

## Responsibilities

- Build and drive our customer success playbooks and digital content

- Work with team to manage end-to-end customer journey

- Drive expansion and ROI within our customer base

- Define and drive key customer success metrics

- Manage and triage customer feedback and issues

- Be the face of Regrello to our customer base

## Requirements

- 3-5 years of experience in a top-tier enterprise SaaS company

- 8+ years of experience collaborating with senior leadership in large enterprises

- Proven track record of building playbooks and digital content to support users

- In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users

- Skilled in tailoring advice and products to maximize ROI for customers

- Proficient in sharing customer success stories and use cases

- Experience managing the complete customer journey, from onboarding to expansion

- Previous experience in expanding large enterprises is a valuable asset

- A customer-centric approach to solving problems

- Confidence in challenging conventions and a self-sufficient, independent manager

- Strong passion for making a positive impact on the world

- Independent and inquisitive learner who embraces new challenges without hesitation

## Benefits

- Opportunity to learn, grow, and lead within the company

- Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing

- Work with an industry-leading team of supply chain, product, and software engineering experts

- Industry-leading compensation

- Ownership both of product and of equity in the company

- Excellent healthcare benefits

- Quarterly 'on-sites' with the entire company to bring us closer together

## Skills

### Required
- customer success
- playbooks
- digital content
- customer journey
- expansion
- ROI
- metrics
- customer feedback
- issue management