# Senior Analyst (EQ Technical Onboarding)

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Senior-Analyst--EQ-Technical-Onboarding-_R0121527-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_44de1836-02f

## Description

The Senior Analyst (EQ Technical Onboarding) is responsible for handling participant reference data, Client/Vendor certification and user set-up within the team.

They will be responsible for ensuring all of the procedures, processes and tools used within the team are fit for purpose.

The role reports into the EQ Technical Onboarding Manager.

**Key Responsibilities:**

- Supports the running of core business processes on a day-to-day basis by proactively identifying issues, delivering resolutions, and implementing process improvements.

- Support Firms and Vendors certification testing.

- Handle UAT requests for external and internal customers.

- Resolves raised client queries, raising high-impact risks and building internal relationships and networks with critical teams.

- Act as the main point of contact for all participant reference data activities for London-based markets.

- Keep up to date with products and services to help maintain quality of service during the launch of new products, projects, and service changes.

- Align procedures across all supported venues and operational locations.

- Maintain participant data across all LSEG platforms.

- Ensure vital incidents are called out in a timely manner.

- Processing and logging customer enquiries.

- Oversee the assigned team's project and BAU activities for London Markets.

- Work closely with the Technical Account Management team to understand client requirements and certification needs.

- Understand the internal and external causes and impacts of operational risks.

- Build specialist knowledge to analyse complex data and determine and implement resolutions to operational risks.

- Identifies and builds the business case for recommendations to improve operational processes, policies and systems.

**Key Behaviours:**

- Integrity

- Partnership

- Innovation

- Excellence

**Candidate Profile / Key Skills Required:**

- Experience in Fintech / Trader Support

- Knowledgeable on financial ecosystems

- Confirmed customer service skills

- Good communication and problem solving skills.

- Knowledge of FIX protocol

**Beneficial:**

- Technical skills: knowledge of SQL, networking, electronic trading and market data systems and Excel.

- Recent experience in a similar technical customer service role supporting financial clients.

- Worked in professional and client focused environments where detailed process/procedures are followed

- Has ability to use generative AI tools to accelerate research, data analysis.

## Skills

### Required
- Fintech
- Trader Support
- financial ecosystems
- customer service
- problem solving
- FIX protocol

### Nice to have
- SQL
- networking
- electronic trading
- market data systems
- Excel
- generative AI tools

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