# Customer Analytics Manager

**Company**: Alabama Power Company
**Location**: Birmingham, AL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Energy

**Apply**: https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_445a7569-cf3

## Description

### Customer Analytics Manager

The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD). This role engages directly as an APC subject matter expert on advanced analytics initiatives.

The Customer Analytics Manager leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data. These models inform growth decisions and strategies across CSBD. The role collaborates with partners across Southern Company to drive the development of customer experience tools, enabling the company to meet customers' evolving needs.

### Responsibilities

- Provide leadership and mentorship to a team of data scientists and data analysts.

- Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables.

- Partner with peer managers and other teams to integrate data science solutions into customer experiences and solutions.

- Lead the development of tools for clients to leverage within their roles.

- Stay current with industry trends and emerging technologies to manage and improve existing data sets and analytical tools.

- Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients.

- Support CSBD's access to, understanding of, and engagement with internal and external data sources and systems.

- Utilize advanced analytics techniques and AI alongside complex datasets to derive actionable insights.

- Convey data-driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments.

- Develop a deeper understanding of customers via internal and external data.

### Qualifications

- Master's or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred.

- Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred.

- Understanding of advanced analytical, statistical, and predictive modeling methodologies.

- Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus.

- Experience working with Azure Databricks or other relevant cloud platforms is required.

- Proficient in everyday AI use.

- Experience in programming one or more languages such as Python, R, and SQL.

- Experience with data visualization tools such as Tableau or Power BI.

### Additional Knowledge & Skills

- Demonstrated ability to apply innovation and inquisitiveness.

- Strategic understanding and vision for AI enablement in data science.

- Awareness and understanding of Southern Company data and AI initiatives across the enterprise.

- Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

- Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements.

- Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets.

### Benefits

- Competitive Pay

- Excellent benefits package which includes:

- Medical and dental coverage

- Defined Pension/Cash Balance Benefit Plan

- Performance-sharing plan

- 401(k) plan with a generous company match

- Bonus opportunities

- Tuition Reimbursement

## Skills

### Required
- Data Science
- Machine Learning
- Artificial Intelligence
- Python
- R
- SQL
- Azure Databricks
- Tableau
- Power BI

### Nice to have
- Leadership
- Data Visualization
- Predictive Modeling
- Cloud Platforms

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Source: [Apply at emje.fa.us6.oraclecloud.com](https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)