# Lead Solutions Engineer, POC Operations

**Company**: Braze
**Location**: New York City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $94,000 - $147,000/year, with an expected On Target Earnings (OTE) between $113,000 and $177,000/year
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8237686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4458ccb5-eba

## Description

Braze seeks a Lead Solutions Engineer, POC Operations to own the POC program for its Solutions organization. The successful candidate will design and operate the system ensuring every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win.

## Key Responsibilities

- Program Design: Define the end-to-end POC methodology , intake criteria, standard timelines, and exit/success criteria , that Solutions Consultants use to scope and run individual POCs.

- Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions.

- Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs.

- Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers.

- Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team.

- Reporting & Analytics: Own POC program metrics , volume, cycle time, win rate, and resourcing utilization.

- Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps.

- Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling.

## Required Qualifications & Experience

- 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.

- Proven experience designing, scaling, or operating a technical program.

- Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management.

- Comfortable working with technical concepts.

- Excellent stakeholder management skills.

- Strong written and verbal communication skills.

- PMP, CSM, or equivalent program/project management certification is a plus.

## Benefits

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience

- Opportunities to give back to your community

- Employee Resource Groups

## Skills

### Required
- technical program management
- solutions consulting operations
- B2B SaaS
- program management fundamentals
- stakeholder management
- written and verbal communication

### Nice to have
- PMP
- CSM

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8237686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)