# Permanent General Visitor (Ref: 23145) **Company**: Office of the Public Guardian **Location**: Stafford, Staffordshire, West Midlands, England; City of Westminster, Greater London, England; Scotland; Wales **Work arrangement**: hybrid **Job type**: Flexible **Salary**: GBP 35,335 - 42,859 per year **Category**: Social Care **Industry**: Healthcare **Apply**: https://www.jobsgopublic.com/job/permanent-general-visitor-ref-23145-104623?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4457b63c-d8a ## Description This position is based Nationally The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves. As a Permanent General Visitor employed by OPG, you will undertake urgent, complex, high-priority and assurance work, often at short notice. **Key Responsibilities:** - Independently organise and manage a varied caseload of visits to clients, donors, deputies, attorneys and other relevant people on behalf of OPG. - Undertake urgent, complex, high-priority and assurance visits, including work allocated at short notice, in line with operational priorities. - Plan visits efficiently across the geographical region, making effective use of available time and resources while meeting agreed performance expectations. - Gather, assess and analyse information and evidence through interviews, observation records and consultation with relevant professionals and other parties. - Prepare and submit timely, concise, evidence-based reports, ensuring that relevant issues are addressed and findings, observations and recommendations are presented accurately and objectively. - Identify and promptly escalate safeguarding concerns, immediate risks and other matters requiring urgent action in accordance with OPG procedures. - Liaise with deputies, attorneys, carers, family members, legal representatives, health and social care professionals, local authorities and other external organisations when gathering evidence and making recommendations. - Work collaboratively with the Visits Team, case managers, investigators and other colleagues to support effective case progression and the efficient delivery of the visitor service. - Maintain regular contact with independent visitors within the allocated region and contribute to mentoring, peer support, knowledge sharing and the promotion of consistent standards. - Contribute to quality assurance activity, including reviewing work and providing constructive feedback where required. - Maintain up-to-date knowledge of the Mental Capacity Act 2005, its Code of Practice, relevant safeguarding requirements and other legislative, policy or operational developments affecting the role. - Contribute to service improvement, working groups, training and relevant operational forums, sharing professional knowledge and identifying opportunities to improve quality, efficiency and consistency. **Requirements:** - Experience gained in a relevant field such as health, social care, law, finance, investigation, safeguarding or regulatory compliance. - Knowledge and understanding of the Mental Capacity Act 2005, its principles and the supporting Code of Practice, or the ability to develop and apply this knowledge quickly. - Experience of interviewing, gathering information and assessing evidence in sensitive, complex or challenging circumstances. - Ability to communicate effectively and sensitively with people who may lack capacity, and with their families, representatives and professionals. - Experience of producing concise, accurate, objective and evidence-based reports within agreed timescales. - Ability to analyse information from a variety of sources, identify relevant risks and issues, and make clear, evidence-based recommendations. - Ability to work independently, use sound judgement and manage a complex and varied caseload with competing priorities. - Proficient in the use of standard Microsoft Office products. - A full UK driving licence. **Benefits:** - Salary: GBP 35,335 - 42,859 per year - Access to learning and development - A working environment that supports a range of flexible working options to enhance your work life balance - A working culture which encourages inclusion and diversity - A Civil Service pension with an employer contribution of 28.97% - Annual Leave - Public Holidays - Season Ticket Advance ## Skills ### Required - Mental Capacity Act 2005 - Microsoft Office - communication - analysis - report writing - interviewing - safeguarding ### Nice to have - conducting Mental Capacity Assessments - relevant professional qualification or degree --- Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/permanent-general-visitor-ref-23145-104623?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)