# Customer Retention Sales Specialist

**Company**: HP Inc.
**Location**: Heredia, Heredia
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Heredia-Heredia-Costa-Rica/Customer-Retention-Sales-Specialist_3170456-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-retention-sales-specialist-4454a70f-022/

## Description

The Customer Retention Specialist will initiate, own, and close renewal sales opportunities with strategic end-user accounts and authorised HP partners within a defined region.

You will work in a close team environment, managing HP's end-to-end renewal business, from partner and account management to order placement.

The role requires active cooperation with multiple departments, relationship building, strong interpersonal skills, and a willingness to learn and adapt new skills.

**Responsibilities:**

- Develop a comprehensive understanding of the service portfolio to respond to customer and partner requests.

- Meet financial quarterly targets for the assigned territory.

- Generate and drive the sales pipeline using CRM tools.

- Manage up-sell and cross-sell opportunities.

- Establish trusted relationships with HP partners and strategic end customers.

- Understand individual customer requirements to drive deal proposals.

- Analyze reporting of lapsed, current, and future renewal opportunities.

- Provide accurate weekly forecasting and visibility into sales activity.

- Engage with HP Partner and End Customer Account Managers.

**Key Deliverables/Accountabilities:**

- Understand the service portfolio.

- Meet sales targets.

- Lead negotiations.

- Manage forecasts.

- Use cross-sell and upsell techniques.

- Build trust relationships.

**Working Relationships:**

- Internal: Global CRS Team, Business Analyst Team, Sales Enablement/Quoting Team, Service Sales Operations, Service Category Team, Order Management, Lead-to-Cash Team, Finance, HP Helpdesk, Sales Engineers, Account Managers.

- External: Channel Partners, Resellers, Strategic End Customers.

**Requirements:**

- University or College degree.

- Typically, 4-6 years of related experience (e.g., renewal sales, inside sales account management, pipeline management, technology sales).

- Demonstrable track record of sales success with strong selling capabilities.

- Fluent in English (verbally and written at business level).

- Working knowledge of German, French, Spanish (preferred).

**Personal Skills and Qualities:**

- Strong communication and influencing skills.

- Selling Techniques.

- Account Management.

- Excellent teamwork skills.

- Customer Relationship Management.

**Technical Skills:**

- CRM Tools (Salesforce, or equivalent).

- Microsoft Office, Excel, Word.

- Presentation Skills.

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## Skills

### Required
- English
- Sales
- Account Management
- CRM Tools
- Microsoft Office

### Nice to have
- German
- French
- Spanish

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Heredia-Heredia-Costa-Rica/Customer-Retention-Sales-Specialist_3170456-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)