# Success Guide — Bangalore, India (Informatica Products Experience)

**Company**: Salesforce
**Location**: Bangalore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Bangalore/Success-Guide---Informatica-Product-experience-mandatory_JR351410?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4409d1f3-7c0

## Description

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Informatica-powered data management and integration solutions.

You will provide prescriptive recommendations, best practices, and technical advice for improving adoption. You will deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements. You will become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS).

Responsibilities:

- Provide prescriptive recommendations, best practices, and technical advice for improving adoption

- Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

- Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)

- Help customers consistently achieve their business outcomes

- Leverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities

- Stay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers

- Generate positive feedback from customers, internal teams and leadership

- Show continued professional growth and development

- Operate an AI First engagement model for a high-volume book of business , using Salesforce Einstein and AI-powered health scoring to prioritize outreach, intervention, and scaled success motions

- Leverage generative AI to create personalized, high-quality customer communications, product adoption content, and success plans across a large portfolio with speed and consistency

- Apply AI-driven signals to identify expansion opportunities, feature adoption gaps, and renewal risks, acting through digital and low-touch engagement programs

- Continuously refine AI-assisted workflows based on customer response and engagement data, contributing to the optimization of scaled success programs

Requirements:

- Solid understanding of data integration, data governance, and enterprise data architecture concepts

- 3-5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space

- Proven ability to quickly learn new technologies

- Consultative and customer-focused approach and engagement style

- Ability to navigate, escalate, and lead efforts on complex customer requests

- Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)

- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

- Comfortable working in a fast-paced, global environment

- Experience managing a high volume of accounts using AI First and digital engagement strategies within a customer success or account management context

- Proficiency using Salesforce AI features and generative AI tools to generate and personalize content at scale, with strong judgment for reviewing outputs before delivery

- Data-driven mindset with the ability to interpret AI-generated signals and translate them into meaningful customer actions and business outcomes

- Familiarity with AI-powered health scoring, churn prediction, and engagement automation within Salesforce or equivalent CS platforms

Preferred Qualifications & Skills:

- Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred

- Familiarity with how AI and automation enhance data integration, data quality, and governance workflows

- Worked with global enterprise accounts across diverse cultures and geographies

- Language experience in French and Spanish would be good to have

## Skills

### Required
- data integration
- data governance
- enterprise data architecture
- Informatica products
- Cloud Data Integration
- Cloud Data Quality
- Cloud Data Governance
- MDM SaaS
- Salesforce AI features
- generative AI tools

### Nice to have
- Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar)
- French
- Spanish

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Bangalore/Success-Guide---Informatica-Product-experience-mandatory_JR351410?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)