# Assistant General Manager | AVA Coconut Grove

**Company**: Riviera Dining Group
**Location**: Coconut Grove, FL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-Time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.lever.co/rivieradininggroup/714b8327-c922-4611-9aaf-a5dfa0cc6565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4408adfe-874

## Description

The Assistant General Manager (AGM) at AVA, Coconut Grove will be responsible for managing and supporting daily operations. Oversight of management, employee development, and guest satisfaction are top priorities.

Responsibilities:

- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards;

- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service;

- Proactively visit with and interact with guests and members;

- Positively handle guest requests and accept feedback with grace;

- Provide sound resolution(s) to guest complaints with poise and professionalism;

- Understand the market and surrounding areas in Coconut Grove, FL;

- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback;

- Maintain highest level of safety, security, sanitation, and cleanliness of facility;

- Must understand how to use basic computer applications and POS systems;

- Staff, train and develop guest-focused employees;

- Manage team accountability;

- Maintain good rapport with vendors to ensure quality and consistency;

- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills;

- Sound decision making capability while protecting the restaurant/Company in instances of urgency;

- Assist in conducting quarterly restaurant staff evaluations;

- Follow company guidelines to effectively manage labor;

- Achieve restaurant financial goals as specified to applicable area of responsibility;

- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures;

- Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.

Requirements/Qualifications:

- Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant setting;

- Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable;

- Previous experience with new openings and luxury dining service standards are required.

## Skills

### Required
- Leadership
- Communication
- Time Management
- Basic Computer Applications
- POS Systems

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/rivieradininggroup/714b8327-c922-4611-9aaf-a5dfa0cc6565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)