# Senior Cloud Support Engineer

**Company**: Snowflake
**Location**: Tokyo
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/snowflake/4144fb83-a7da-4fcd-8778-d23e018235ff?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_43f483b1-e76

## Description

At Snowflake, we're powering the era of the agentic enterprise.

We seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work.

As a Senior Cloud Support Engineer (CSE) - SQL, you will be responsible for managing customer inquiries, resolving issues, and providing technical support.

Your primary focus will be on delivering exceptional customer experiences, ensuring platform stability, and driving world-class support.

**Key Responsibilities:**

- Provide technical analysis and advice to customers via email, web conferencing, and phone

- Utilize AI tools to efficiently resolve issues and improve knowledge base accuracy

- Collaborate with cross-functional teams, including Engineering, Product, and Customer Success

- Develop and maintain knowledge base articles and documentation

- Participate in on-call rotations and holiday/weekend shifts

**Requirements:**

- 5+ years of technical support experience with customer-facing experience

- Experience working in a 24/7 support environment

- Proficiency in SQL and database management

- Strong communication and problem-solving skills

- Ability to work effectively in a fast-paced, dynamic environment

**Preferred Qualifications:**

- Experience with Snowflake products

- Familiarity with cloud services (AWS, Azure, GCP)

- Knowledge of database migration and ETL projects

- Experience with AI-powered support tools

**Work Schedule:**

- 12:00-21:00 (with a 1-hour break) in a shift-based schedule

- Flexibility to adjust work hours and shifts as needed

## Skills

### Required
- SQL
- database management
- technical support
- customer service
- problem-solving
- communication
- AI tools
- cloud services

### Nice to have
- Snowflake products
- cloud services (AWS, Azure, GCP)
- database migration
- ETL projects
- AI-powered support tools

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/snowflake/4144fb83-a7da-4fcd-8778-d23e018235ff?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)