# Manager, Customer Solutions Engineering

**Company**: dbt Labs
**Location**: Australia - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $203,000 - $246,000 AUD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dbtlabsinc/jobs/4636257005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_43e1a0e2-3f6

## Description

### About the Role

We are seeking a Manager of our Customer Solutions Engineering team who will be the first line of defense for our Enterprise customers. The successful candidate will play a pivotal role in impacting dbt Cloud's usage and increasing retention by helping users quickly adopt dbt Cloud within their organizations.

### Responsibilities

- Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.

- Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.

- Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack.

- Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.

- Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.

- Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation.

- Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction.

### Requirements

- Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.

- A proven track record of building and leading high-performing technical support or engineering teams.

- Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.

- Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team.

- Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects.

### Nice to Have

- Experience with analytics engineering tools and processes.

- Familiarity with SQL, including the ability to read, interpret, and write queries.

- A proven background in collaborating with engineering and product teams to build scalable solutions for bug triage and investigation, quantitative product feedback, and communicating “the voice of the customer”.

### Compensation & Benefits

- The typical starting salary range for this role is: $203,000 - $246,000 AUD

- Unlimited vacation

- 401k w/3% guaranteed contribution

- Excellent healthcare

- Paid Parental Leave

- Wellness stipend

- Home office stipend, and more!

## Skills

### Required
- technical support
- engineering
- team management
- problem-solving
- communication

### Nice to have
- analytics engineering
- SQL
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dbtlabsinc/jobs/4636257005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)