# Senior Director, Property Claims

**Company**: Aviva Canada
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Montreal/Directeur-trice--principal-e---Indemnisation-Biens_R-171841?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_43b0c6f5-687

## Description

We are seeking a Senior Director, Property Claims to lead our claims team and play a strategic role in shaping our Property Claims sector. As a leader of leaders, you will drive operational excellence, execute strategic priorities, and foster a high-performance culture where employees can thrive and grow.

Key Responsibilities:

- Lead, develop, and mobilize a team of claims leaders and experts to achieve strategic, operational, and financial objectives.

- Foster a culture focused on performance, employee engagement, and professional development.

- Support managers in their leadership responsibilities, including performance management, talent development, and succession planning.

- Establish clear expectations, provide regular feedback, and support the development of team members.

- Utilize data, analytics, and performance metrics to identify opportunities for continuous improvement and optimize results.

- Design and implement initiatives to enhance customer experience and operational efficiency.

- Ensure sound risk management and compliance with regulatory, legal, and compliance requirements.

- Identify training needs and collaborate with relevant teams to ensure continuous improvement of skills.

- Lead strategic projects and transformation initiatives impacting the organization.

- Act as an escalation point and support teams in resolving complex issues.

- Maintain and develop strong relationships with suppliers, internal partners, and external stakeholders.

- Represent the Property Claims team to senior leadership and various business forums.

- Contribute to the development and execution of the Property Claims strategy.

- Ensure rigorous financial management of operations and contribute to portfolio profitability.

- Detect and report suspicious activities that may indicate fraud or financial irregularities.

Requirements:

- Post-secondary diploma in a relevant field.

- French language proficiency required.

- Advanced intermediate English language proficiency required.

- PAA or FPAA designation, or equivalent combination of education and experience.

- Valid AMF certificate in claims settlement.

- Significant experience in claims management and leadership within a claims environment.

- Experience in performance management, talent development, and manager coaching.

- Experience or training in project management and change management.

- Excellent communication, influencing, and mobilization skills.

- Demonstrated ability to work in a complex environment and manage multiple priorities simultaneously.

- Strong ability to use data and performance metrics to inform decision-making.

- Analytical mindset, strategic thinking, and problem-solving skills.

- Curiosity, creativity, and ability to challenge the status quo in a continuous improvement context.

- Solid knowledge of property claims in personal and commercial insurance.

- Proficiency in technological tools and systems used in the insurance industry.

What We Offer:

- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities.

- Hybrid and flexible work model.

- Exceptional career development opportunities.

- Competitive vacation regime with the possibility of purchasing five additional days per year.

- Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion.

- Corporate wellness programs to support employee physical and mental health.

## Skills

### Required
- French
- English
- Claims Management
- Leadership
- Project Management
- Change Management
- Data Analysis
- Performance Metrics
- Risk Management
- Compliance
- Communication
- Influencing
- Mobilization

### Nice to have
- FPAA
- PAA
- AMF Certificate
- Transformation Experience
- National or Multi-Site Experience
- Quality Processes
- Continuous Improvement
- Operational Excellence
- Strategic Relationship Management

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Montreal/Directeur-trice--principal-e---Indemnisation-Biens_R-171841?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)