# Network Engineer

**Company**: Cisco
**Location**: Mexico City
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Senior-Network-Support-Engineer---ThousandEyes_2029620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/network-engineer-438a886f-852/

## Description

Join Cisco ThousandEyes, a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network.

Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers.

Responsibilities include:

- Orchestrating the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction.

- Elevating the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows.

- Transforming network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents.

- Empowering technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

Requirements:

- Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience.

- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.

- Experience managing cloud-based SaaS software products in a production environment.

- Experience administering Linux systems, including reading system logs and checking network connectivity.

- Experience with automation and virtualization technologies (e.g., containers, VMware).

Preferred qualifications:

- Cisco CCNA or DevNet, or Cloud (AWS) certification.

- Experience leading cross-functional initiatives and fostering a collaborative, customer-first work environment.

- Experience with strategic problem-solving, navigating complex technical challenges in high-pressure situations.

- Experience documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meeting rigorous project deadlines, and demonstrating technical agility to master new tools and systems.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- HTTP
- DNS
- TCP/IP
- BGP
- Linux
- automation
- virtualization

### Nice to have
- Cisco CCNA
- DevNet
- Cloud (AWS)
- strategic problem-solving
- data-backed technical insights

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Senior-Network-Support-Engineer---ThousandEyes_2029620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)