# Operations Analyst, VAS Sales Tools

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: zł129,150 - zł212,175
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Analyst--Operations_REF089174W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4388126f-7ed

## Description

Visa is seeking an Operations Analyst, VAS Sales Tools to provide Level 1 production and operational support for sales tools used by Value-Added Services (VAS) organization.

The successful candidate will serve as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues, providing Level 1 support for CPQ and CRM tools, and managing intake and resolution of day-to-day tool issues.

Key responsibilities include:

- Serving as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues

- Providing Level 1 support for CPQ and CRM tools by resolving common user issues and requests

- Responding to inquiries related to quoting, pricing visibility, approvals, and basic tool navigation

- Managing Sales Tools support queues, including case intake, categorization, prioritization, and tracking

- Ensuring requests include required information before escalation or handoff

- Escalating complex or system-level issues to Level 2 / senior analysts as appropriate

- Performing basic validation of quote outputs and data to confirm issues before escalation

- Assisting with post-deployment checks and routine validations

- Supporting UAT activities by executing test cases and documenting results when requested

- Partnering with Sales Ops, Deal teams, and Technology to support timely issue resolution

- Communicating status updates clearly to requestors and stakeholders

- Participating in troubleshooting sessions as needed

- Following established support processes and SLAs

- Documenting common issues, resolutions, and workarounds

- Identifying recurring issues and flagging them to senior team members for review

The ideal candidate will have:

- Bachelor’s degree or equivalent practical experience

- Experience in operations, sales support, or application support roles

- Familiarity with enterprise business tools such as CPQ and/or CRM platforms

- Strong organizational and problem-solving skills

- Ability to manage multiple requests and prioritize effectively

- Clear written and verbal communication skills

This is a full-time role based in Warsaw, Poland, with an estimated salary range of zł129,150 - zł212,175, which may include potential sales incentive payments. The company offers a comprehensive benefits package.

## Skills

### Required
- CPQ
- CRM
- problem-solving
- organizational skills
- communication skills

### Nice to have
- CPQ tools (e.g., Conga/Apttus, PROS)
- Microsoft Dynamics CRM
- Sales Operations
- Revenue Operations
- Deal Support
- quoting
- pricing
- approval workflows

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Analyst--Operations_REF089174W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)