# Productivity & Engagement Associate

**Company**: Grab
**Location**: Palembang, Indonesia
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000159814734-productivity-engagement-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/productivity-and-engagement-associate-43523d94-505/

## Description

Grab is Southeast Asia's leading superapp, providing services such as food delivery, financial management, and ride-hailing.

The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang.

Key Responsibilities:

- Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.

- Organize driver engagement to implement coaching, quality improvement, and retention programs.

- Manage financial governance for payment collection and escalate overdue payment.

- Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.

Requirements:

- Minimum Bachelor's degree from any major.

- At least 3 years of experience in a similar role.

- Experience in driver engagement and retention.

- Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates.

- Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions.

- Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues.

- Experience designing driver programs that balance productivity goals with sustainable partner support.

Benefits:

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, a benefits package that suits your needs and aspirations.

- Parental and Birthday leave.

- Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme.

- FlexWork arrangements such as differentiated hours.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- MS.Excel
- Power BI
- account receivables management
- driver engagement
- retention programs
- collection workflows
- data analysis

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000159814734-productivity-engagement-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)