# Senior Customer Sustaining Manager

**Company**: Hewlett Packard Enterprise
**Location**: Sunnyvale, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sunnyvale-California-United-States-of-America/Senior-Customer-Sustaining-Manager_1215594-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4345a154-1c3

## Description

We are seeking an experienced Senior Customer Sustaining Manager to lead complex, cross-functional engineering programs focused on network infrastructure, cloud technologies, data center modernization, and product delivery.

The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution, product quality, and successful deployments.

**Key Responsibilities**

- Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.

- Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.

- Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.

- Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.

- Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.

- Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.

- Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

**Basic Qualifications**

- Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.

- Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.

- Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.

- Proven ability to manage complex technical programs involving multiple engineering teams and stakeholders.

- Experience with enterprise, service provider, or cloud infrastructure customers.

- Strong risk management, problem-solving, organizational, and executive communication skills.

- Ability to influence cross-functional teams without direct reporting authority.

**Preferred Qualifications**

- Experience leading large-scale cloud or data center transformation programs.

- Background in network product development, software engineering, or quality engineering.

- Familiarity with Agile methodologies, Jira, Confluence, and program tracking tools.

- Experience supporting major enterprise or cloud customers.

- Relevant networking, cloud, or program management certifications are a plus.

**Key Success Measures**

- Deliver complex technical programs on schedule and aligned with engineering and business objectives.

- Improve product quality, release readiness, and deployment reliability.

- Resolve critical technical escalations effectively.

- Strengthen collaboration across Engineering, Product Management, and Customer Operations.

- Reduce program risks and improve execution efficiency.

## Skills

### Required
- networking
- cloud infrastructure
- data center fabrics
- EVPN/VXLAN
- routing technologies
- software development lifecycles
- system integration testing
- regression testing
- software qualification
- release management

### Nice to have
- Agile methodologies
- Jira
- Confluence
- program tracking tools
- network product development
- software engineering
- quality engineering

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sunnyvale-California-United-States-of-America/Senior-Customer-Sustaining-Manager_1215594-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)