# Quality Experience Operator **Company**: Disney Entertainment & ESPN Product & Technology **Location**: Amsterdam, Netherlands **Job type**: full-time **Category**: Other **Industry**: Technology **Apply**: https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Amsterdam-Netherlands/QE-Operator_10156533?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_43444753-a09 ## Description ## About the Role & Team Disney Entertainment & ESPN Product & Technology is a global organisation of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. ## What You Will Do Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live and VOD audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in-app video streaming and data to front-end users. The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks. The ideal candidate will be self-motivated, have a great work ethic and strong communication skills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred. ## Responsibilities and Duties of the Role : - Complete knowledge of DTD SOP & fundamental principles of QE - Responsible for being the QE device lab "quarterback" being issue POC when team leads not available - Responsible for reinforcing directives from Supervisors/Managers - Takes ownership of live events ensuring all relevant checks are being performed by QE Operators - Responsible for diagnosing Conviva alerts as they come in - Escalate and manage communication with Media Ops groups - Liaise between QE team and various non-operations service teams - Liaise between QE Operators and team leads (Supervisors/Managers) - Complete issue diagnosis, escalation and follow through - Ability to capture and provide live data for debugging across all clients - Responsible for organization of issues logged by operators; JIRA ticket creation as needed - EOD report oversight - Ability to assist leads with certain aspects in developing deep technical client documentation - Proxy tool & new hire training leads - Ability to adapt processes to DTD needs ## Required Qualifications & Skills - Flexible hours, but must be available to work nights, weekends, and holidays. - Availability and willingness to work up to 40 hours per week (possibility of OT when available). - Strong understanding of computer programs and applications. - Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging. - Strong communication skills and attention to detail. - A solid computer and technical background with experience working in new media and online organisations. - Familiarity with proxy tools such as Charles and Fiddler for data capture and client/product debugging in real-time. - Familiarity with online video analytics tools such as Conviva software. - A team player, with an enthusiastic, congenial, and committed performance as an employee. ## Skills ### Required - mobile/connected device platforms - applications and device troubleshooting/debugging - computer programs and applications - proxy tools such as Charles and Fiddler - online video analytics tools such as Conviva software - strong communication skills - attention to detail ### Nice to have - technical knowledge of the video streaming process --- Source: [Apply at disney.wd5.myworkdayjobs.com](https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Amsterdam-Netherlands/QE-Operator_10156533?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)