# Manager of Customer Success , Key Accounts

**Company**: Dialpad
**Location**: Kitchener, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $102,400-$129,400 CAD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8610910002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4312fea0-389

## Description

As the Manager of Customer Success for Key Accounts at Dialpad, you will lead a team dedicated to ensuring that our customers derive maximum value from our platform.

You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth.

Key responsibilities include:

- Leading and developing a high-performing team of Customer Success Managers

- Serving as the leader responsible for customer satisfaction and retention within the Key segment

- Collaborating with customers to accelerate product adoption, minimize churn, and help them fully realize the value of the Dialpad platform

- Monitoring customer account health, identifying risks and opportunities, and leading the resolution of escalated issues

- Collaborating with cross-functional teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for customers

- Tracking key performance indicators for customer success and reporting on customer health, renewals, expansion, and overall success metrics

The ideal candidate will have:

- 2-3+ years of experience managing a Customer Success or Account Management team

- SaaS experience, with telecommunications experience preferred

- A Bachelor's degree in a technology-related field and prior experience with SaaS/high-growth companies

- Excellent written, verbal, and listening communication skills, with a professional presence, presentation, and public speaking skills

- Proven cross-functional leadership skills, with a track record of collaboration, prioritization, and workload management

For exceptional talent based in Ontario, Canada, the target base salary range for this position is $102,400-$129,400 CAD.

Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.

## Skills

### Required
- Customer Success
- Account Management
- SaaS
- Telecommunications
- Leadership
- Communication
- Project Management

### Nice to have
- IT Service Management
- IT Operations Management
- Gainsight
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8610910002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)