# P/T Receptionist/Administrator

**Company**: Horsmans Place Surgery
**Location**: Dartford
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £12.72 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A2363-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_42f4d0b0-fbf

## Description

We are a busy friendly practice in Dartford, looking for a motivated and reliable P/T Receptionist/Administrator for approximately 24 hours per week to join our team. Previous experience as a Receptionist preferred within a GP Practice along with knowledge of prescriptions, Registrations, Docman and scanning, however, full training will be provided for the right candidate.

You will provide a professional and courteous front of house service to patients. Booking and cancelling appointments and handling telephone enquires. You will be expected to carry out general administrative duties including prescriptions, scanning and processing documents. New Registrations along with helping patients to complete the Anima online triage form.

**Job Responsibilities**

- Maintain a thorough understanding of, and adhere to, all Practice procedures and protocols, ensuring knowledge is kept up to date

- Work consistently in accordance with written protocols

- Retrieve and file patient notes as required

- File incoming post within medical records where necessary

- Scan and upload letters to patient records

- Accurately code information from scanned documents onto patient records, as directed by GPs or in line with Practice protocols

- Record patient interactions appropriately, including telephone and in-person encounters

- Monitor and action tasks within Mail Manager, including setting recalls, contacting patients, requesting repeat tests, and booking appointments with the phlebotomist where required

- Contact patients by telephone on behalf of GPs and record outcomes accurately

- Welcome and assist patients in a professional and friendly manner

- Process repeat prescriptions in line with Practice protocols

- Issue completed prescriptions, ensuring patient identity is verified

- Provide cover across all reception positions as needed

- Maintain a good working knowledge of the Practice boundary area

- Communicate test results to patients in person or by telephone, following Practice protocols

- Send requested information via secure email in accordance with safe haven procedures

**Person Specification**

- Excellent communication and interpersonal skills

- Friendly, professional and empathetic manner when dealing with patients and colleagues

- Good telephone skills and confidence handling a high volume of calls

- Strong organisational and time management skills

- Ability to work accurately under pressure in a busy environment

- Good IT skills, including Microsoft Office and email systems

- Ability to maintain confidentiality and handle sensitive information appropriately

- Experience of providing excellent customer service

- Good standard of literacy and numeracy

- Ability to work effectively as part of a team

- Reliable, punctual and flexible approach to work

## Skills

### Required
- Microsoft Office
- email systems
- organisational skills
- time management

### Nice to have
- previous GP practice experience
- knowledge of EMIS Web
- ANIMA
- NHS services
- patient pathways

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A2363-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)