# Operational Manager (General Practice) **Company**: Park Road Surgery **Location**: Teddington **Work arrangement**: onsite **Experience**: senior **Job type**: part-time **Salary**: Depending on experience **Category**: Operations **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3539-26-0006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_42ba5223-2ba ## Description We are seeking an experienced and motivated Operations Manager to join our supportive and high-performing GP Practice team. This is an exciting opportunity for someone with strong leadership and organisational skills to contribute to the smooth running of the practice and help deliver high-quality care to our patients. The successful candidate will be responsible for overseeing day-to-day operations, managing the reception team, supporting the Practice Manager, and deputising for them when required. This role is based at the surgery in Teddington. The role is part-time (25 hours per week), but you should be flexible and be available throughout the practice opening hours (8am to 6.30pm) Monday to Friday, as required and agreed. **Main duties of the job** - Lead the reception team - including performance management and rota planning - Oversee daily non-clinical operations - including patient registration, document management, responding to emails, insurance reports and medical reports requests and referrals - Oversee online triage request process ensuring that reception deal with as many as possible, within agreed protocols - Provide operational support to the Practice Manager and deputise in their absence - Use the Surgery telephony system to audit call data, identify peak times, and inform staff planning and service improvements - Maintain compliance with CQC, GDPR, NHS England, and local ICB requirements - Manage facilities, stock, suppliers, and IT systems / equipment - Handle patient complaints, within agreed protocol, and implement service improvements based on feedback - Support financial and performance processes including claims for QOF, LCS, DES, and other commissioned services - Coordinate reception meetings and represent the practice with external stakeholders as required - Be responsible for medical records management including Subject access and online records requests - Coordinate processes and strategies around patient recalls **About us** We are a well-established training GP Practice with a patient list size of approximately 12,600. We are proud to have received a Good rating from the CQC and are actively involved in our local Primary Care Network (PCN). The practice also benefits from the support of Additional Roles Reimbursement Scheme (ARRS) staff employed through the PCN, including clinical pharmacists, social prescribers, and a Mental Health Care Worker. These team members play an integral role in enhancing the quality and breadth of services we offer to our patients. The practice team are guided by values that prioritise patient care, staff well-being, and continuous improvement. Our key values include respect, dignity, compassion, and a commitment to quality of care. We foster a collaborative and supportive environment, where everyone feels valued and empowered. Open communication, shared learning, and accountability are central to how we work together to deliver the best possible care to our community. You will be joining a friendly, experienced team in a well-organised practice environment. We feel that this role would be a good development opportunity, for someone looking to work in practice management. **Benefits** - Competitive salary depending on experience - Part-time role (25 hours per week) - Flexible working hours - Opportunity to work in a supportive and high-performing team - Professional development and growth opportunities ## Skills ### Required - leadership - organisational skills - communication skills - time management - IT literacy - telephony systems - call volume audits ### Nice to have - management post-graduate diploma - experience working in a GP Practice or NHS primary care environment - knowledge of NHS claims processes - familiarity with CQC standards and practice compliance processes --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3539-26-0006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)