# Master Control Room Operator

**Company**: Thomson Reuters
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Media & Entertainment

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore-Singapore/MCR-Operator_JREQ204389?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_42a9b09c-7ee

## Description

Thomson Reuters is seeking experienced Master Control Room Operators for our TV Support & Operations team based in Singapore. Successful candidates will primarily work in our fast-paced, 11/7 MCR operation and will be responsible for the technical assessment, co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.

**Key Responsibilities**

- Technical supervision, configuration, routing and co-ordination of video/audio signals from linear and file-based sources, ensuring successful delivery of editorial content.

- Thorough and continuous assessment of signal qualities, ensuring that all areas of the operation run to a high technical standard.

- Preparation, testing and deployment of equipment for field operations.

- Perform proactive health checks to confirm functionality of key systems and first-level fault diagnosis.

- Quick identification of service-affecting issues and effective liaison with support teams globally to ensure they are professionally addressed.

- Continually review and optimise operational protocols to ensure they meet business needs.

- Produce high-quality operational documentation and training materials in support of MCR operations and to ensure continuity of service across the team.

- Maximise service quality and efficiency for internal/external customers through appropriate forward planning and the effective management of multiple tasks.

- Work closely with senior staff and support teams to ensure the prompt and efficient flow of appropriately detailed information to all stakeholders.

**Required Qualifications**

- Good knowledge of video, including associated signal formats and standards, conversion techniques for linear and file-based video, file transmission methods and practical IT infrastructure and connectivity.

- Experience working with both on-premise and cloud-based signal flows along with the associated hardware and software-based technical architecture.

- Familiarity with modern IP protocols for transport of video and relationship to cloud.

- Quality assessment skills required to supervise TV operations to a high technical standard.

- Good levels of situational awareness and the ability to work efficiently under pressure.

- Good written/verbal communication skills for the clear flow of detailed information.

- Willingness and pro-activity to assist in all areas of the operation plus an ability to work independently and as part of a team.

**Benefits**

- Global Career: opportunities for international career progression

- Learning & Development: on-the-job learning and coaching, dedicated training team

- Industry Competitive Benefits: competitive salary packages, market-leading benefits, paid volunteering days

- Perks: work alongside Pulitzer Prize-winning journalists and a team providing award-winning coverage

## Skills

### Required
- video production
- signal processing
- IT infrastructure
- cloud computing
- IP protocols
- quality assessment
- communication skills

### Nice to have
- broadcast TV operations
- convergence of traditional broadcast and IT technologies
- customer requirements analysis

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore-Singapore/MCR-Operator_JREQ204389?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)