# Product Operations Lead, Generative AI

**Company**: Scale
**Location**: San Francisco, CA
**Experience**: senior
**Job type**: full-time
**Salary**: $180,800-$226,000 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4740039005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_42a9613b-1a3

## Description

Scale's Generative AI business unit is at the forefront of the industry, fueling the development of frontier AI models. As a Product Operations Manager, you will build and support critical processes and platforms that drive daily operations.

Responsibilities:

- Own the connection between Operations and Product, surfacing the needs of operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects

- Modernize operations tooling with agents, identifying which processes should be managed by agents, partnering with engineering to connect tools, and redesigning workflows around them

- Drive high-priority, operations-intensive initiatives end-to-end, from planning through execution and adoption across the organization

- Partner with Product and Engineering leads to define success metrics, track initiative performance, and make data-driven decisions

- Be the voice of the operator across Scale's Product and Engineering teams, providing operator context, early feedback on features, and connecting with stakeholders to build successful products

- Leverage data analytics tools (SQL, Python, coding agents) to quantify the impact of operational problems, inform prioritization, and measure the effectiveness of shipped solutions

Requirements:

- 4+ years of experience in Product Operations, Technical Program Management, Strategy & Operations, or delivery operations within high-growth tech environments

- Strong product sense and ability to prioritize high-leverage initiatives

- Cross-functional operator with proven ability to understand customer needs, separate them from stated requests, and influence Product, Engineering, and Ops partners without direct authority

- Familiarity with the GenAI data business, including project staffing, delivery, and day-to-day operations

- Strong technical background, with a degree in computer science or STEM, and ability to perform independent data analytics using SQL or Python

- Proven ability to communicate complex technical concepts to non-technical stakeholders and translate operational friction into engineering solutions

- Entrepreneurial and high-ownership mindset, comfortable building 0-to-1 processes, handling ambiguity, and driving workstreams from conception to execution

Benefits:

- Comprehensive health, dental, and vision coverage

- Retirement benefits

- Learning and development stipend

- Generous PTO

- Commuter stipend (may be eligible)

Compensation:

- Base salary range: $180,800 - $226,000 USD

## Skills

### Required
- SQL
- Python
- data analytics
- product operations
- technical program management

### Nice to have
- GenAI data business
- computer science
- STEM

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/scaleai/jobs/4740039005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)