# Sr Manager, Security Services **Company**: Capital One **Location**: New York, NY **Experience**: senior **Job type**: full-time **Salary**: $165,700 - $189,200 **Category**: Physical Security **Industry**: Finance **Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Sr-Manager--Security-Services--Global-Workplace-Services--Workplace-and-Retail-Security_R1004274-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_429b5f8a-911 ## Description We are seeking a Senior Manager, Security Services to lead our Retail Line of Business, supporting over 300 branch and cafe locations throughout the United States. The Senior Manager, Security Services will serve as a physical security and incident response subject matter expert, leading a team of approximately four Regional Security Leads with an area of responsibility from Boston to Miami. **Key Responsibilities:** - Overall responsibility for Branch physical security strategy and support our Cafe physical security strategy - Provide strategic consultation and solutions to mitigate physical and safety risks on local, regional, and enterprise levels - Design, develop, and lead teams to execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements - Proactively identify and mitigate risk - Lead the immediate response and recovery from physical security incidents - Manage escalated and crisis situations with calm resolve and well-managed counsel - Successfully lead team members to execute security projects and initiatives unilaterally and in partnership with Retail Line of Business partners - Partner with Security Services, internal and external leaders, and stakeholders to deliver the best-in-class safety and physical security program - Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity - Partner with Retail Operations and other stakeholders to identify, develop, and prioritize training programs to educate Retail associates on security best practices and protocols - Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise - Lead guard vendor relationships, including governance, engagement with key account management, KPI oversight, penalty enforcement, and resolving escalations in support of frontline operations - Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies - Build and enhance partnerships with law enforcement, subject matter experts, and relevant industry professionals - Ability to travel within the United States approximately 20% of the time to support people leadership, site visits, special events, engagement with Retail leaders and stakeholders, participate in industry events, and attend Global Workplace Services events - Availability to support, in partnership with other Security Services team leaders, Regional Security Leads who work in a rotational on-call status outside of normal business hours, holidays, and weekends **Basic Qualifications:** - Bachelor's Degree, or Military experience, or at least 4 years of sworn law enforcement experience - At least 12 years of experience managing physical security, multi-site retail security, or law enforcement operations - At least 12 years of experience managing relationships in retail security, safety and security operations, or in a law enforcement capacity - At least 5 years of direct people leadership **Preferred Qualifications:** - Security industry certifications such as CPP or PSP - At least 5 years of experience executing preparedness activities such as tabletop exercises, rehearsal of concept drills, and mock exercises - At least 5 years of project management experience - Demonstrated experience managing physical security incident response - Experience leading training programs related to preparedness and response such as active shooter, de-escalation, situational awareness, evacuation, and shelter-in-place - Experience with security technology and related systems, including access control, alarms, life safety devices, and CCTV camera systems - Experience managing contract guard relationships and security personnel geographically dispersed across regions and states - Established relationships with law enforcement, intelligence communities, threat management, and industry-specific organizations - Proven experience briefing, engaging, and influencing cross-functional leaders (senior management and executive leadership) - Proficient in Google suite products **Salary Information:** The minimum and maximum full-time annual salaries for this role are $165,700 - $189,200. **Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. ## Skills ### Required - physical security - incident response - security risk management - leadership - communication ### Nice to have - security industry certifications - project management - preparedness activities - training programs - security technology --- Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Sr-Manager--Security-Services--Global-Workplace-Services--Workplace-and-Retail-Security_R1004274-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)