# Customer Success Technical Leader (Technical Account Manager : Splunk)

**Company**: Cisco
**Location**: Minato, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Technical-Leader_2015351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_427c7261-eee

## Description

As a Customer Success Technical Leader (Technical Account Manager : Splunk), you will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

You will be responsible for:

- Developing strong partnerships with Sales/Customer Success roles to assist Area aligned customers with Value Realization.

- Delivering workshops, prescriptive guidance/assistance, achieving onboarding milestones.

- Auditing usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediating identified issues.

- Planning and developing detections/analytics.

- Providing strategic, case-based technical consulting (up to 90 days).

- Collaborating with internal resources and customer-facing teams to manage customer needs.

- Conducting research to consistently find answers to questions and solve complex technical problems.

- Executing consultative conversations with decision makers.

- Gaining agreement with account team members and customer decision-makers on the tangible value of proposed solutions.

- Delivering customer onboarding enablement-based workshops and achieving success milestones.

The ideal candidate will have:

- Fluent Japanese proficiency

- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development.

- Experience with integrating and normalising data from diverse sources.

- Strong command of Search Processing Language (SPL).

Preferred qualifications include:

- Expertise in UBA/UEBA and/or SOAR.

- Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.

- Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).

- Splunk certifications/accreditations.

## Skills

### Required
- Splunk Enterprise Security
- Search Processing Language (SPL)
- Common Information Model (CIM)
- Japanese

### Nice to have
- UBA/UEBA
- SOAR
- security operations
- forensics
- threat hunting

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Technical-Leader_2015351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)