# Production Support Engineer (PMTS)

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $197,300 - $313,700 annually
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco-Metro---Remote/Principal-Software-Engineer--Site-Reliability--Agentforce-Ops-_JR365759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4264c250-7b9

## Description

Join Salesforce's Agentforce team as a Production Support Engineer (PMTS). You'll work on ensuring the Agentforce Operations platform is the most reliable AI-powered engine in the industry. The team is currently in the "1 to 100" phase, scaling their architecture to handle global demand, hardening systems for enterprise-grade resilience, and integrating deeply with the Agentforce ecosystem.

**Responsibilities:**

- Own the reliability roadmap for major product areas, transitioning systems from startup-speed architectures to highly-available, global-scale enterprise solutions.

- Provide expert insights to guide and steer the technical direction of the team.

- Mentor team members, both formally and informally, to maintain high technical excellence.

- Maintain and evolve automated environments, focusing on making the "infrastructure-as-plugins" model more robust and developer-friendly.

- Support the scaling of AI/ML infrastructure, ensuring models have the necessary GPU resources and data pipelines.

- Lead the "1 to 100" hardening of the observability stack, building tooling to prevent incidents and telemetry to explain them.

- Deep-dive into SQL optimization, API latency, and cross-service communication to ensure the platform remains performant under heavy load.

- Use AI tools to automate routine operational tasks and accelerate infrastructure delivery.

**Requirements:**

- 9+ years of experience in SRE, Production Engineering, or Backend Engineering with a focus on operations and scale.

- Proven experience in taking a product through a high-growth phase (the "1 to 100" journey).

- Effective communication skills, with the ability to implement the product vision and communicate it to stakeholders.

- Expertise in writing production-grade code in Golang, TypeScript, or Python.

- Strong proficiency in Kubernetes, Terraform/OpenTofu, and AWS/GCP/Azure.

- Demonstrated experience with observability, including SLO-based monitoring and alerting.

- Deep understanding of distributed systems, including debugging complex interactions between microservices, databases, and AI agents.

- Experience working within a senior team of Principal engineers, with low-ego collaboration.

- Ability to use modern AI development tools to move faster and build more reliable systems.

- Ownership mentality, with the ability to independently identify issues and own the solution.

**Nice to Have:**

- M.S. in Computer Science or equivalent practical experience.

- Strong experience with PostgreSQL at scale.

- Advanced knowledge of microservice orchestration and durability patterns.

- Experience with Temporal for workflow reliability and Istio service meshes.

- Demonstrated prior results across a wide breadth of the monitoring and observability stack.

- Familiarity with Salesforce infrastructure, Hyperforce, or Data Cloud.

**Benefits:**

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

**Salary Range:** $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

## Skills

### Required
- Golang
- TypeScript
- Python
- Kubernetes
- Terraform/OpenTofu
- AWS/GCP/Azure
- Observability
- Distributed Systems
- AI/ML

### Nice to have
- PostgreSQL
- Temporal
- Istio
- Prometheus
- Grafana
- Pagerduty
- Elastisearch
- Typesense
- Salesforce infrastructure

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco-Metro---Remote/Principal-Software-Engineer--Site-Reliability--Agentforce-Ops-_JR365759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)