# Sr. Technical Support Engineer

**Company**: Pinterest
**Location**: Dublin, IE
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: €79,337-€138,840 EUR
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/pinterest/jobs/8016636?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_42633479-8b9

## Description

As a Sr. Technical Support Engineer at Pinterest, you will work with Tier 1 clients across Pinterest products to define and build scalable partner solutions. You will be the evangelist of Pinterest's technology stack, both internationally and domestically.

Responsibilities:

- Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations

- Become an expert in Pinterest's business products and how to best deploy them and troubleshoot them

- Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners

- Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end

- Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction

- Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions

- Lead complex engineering projects end-to-end, partnering with Engineering on design and delivery

- Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available

- Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements

- Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work

- Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

Requirements:

- 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform

- Experience leading technical partner/client calls

- Experience integrating external APIs at scale using SDK's or writing custom client code

- Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language

- Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team

- Bachelor's degree in a relevant field or equivalent experience

Benefits:

- The position is eligible for equity

- Salary range: €79,337-€138,840 EUR

## Skills

### Required
- Pinterest API
- partner integrations
- Python
- shell scripting
- AI
- data manipulation
- API integration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/pinterest/jobs/8016636?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)