# Support Specialist

**Company**: Vista Group
**Location**: Auckland
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/81218A19AF?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4260a7e6-e55

## Description

As a Support Specialist in our Auckland team, your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support.

This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders.

Responsibilities:

- Investigate, track, find solutions, and resolve support issues and questions

- Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world

- Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed

- Perform cross-regional and cross-departmental tasks and initiatives as assigned

- Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients

- Upskill and train clients, team members, vendors, and third parties via various methods

- Build strong relationships with clients and team members

- Be available on rotation with a cell phone for urgent after-hours support issues

- Travel domestically and internationally on occasion

Requirements:

- Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking

- Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail

- Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately

- A commitment to excellent customer service and dedication to creating great outcomes and working relationships

- Proficient in Microsoft Office

- Current valid passport or able to obtain one promptly if required

- Undergraduate degree or certifications in related technical area would be preferred

Benefits:

- Excellent work/life balance including a 4 ½ day working week

- Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)

- Medical and Life insurance

- Volunteer day, enhanced paid parental leave and wellness benefits

- Strong mentoring & career development focus

- Fun team events including the Vista Innovation Cup

## Skills

### Required
- SQL Server
- Visual Basic
- .NET
- cloud technologies
- networking
- Microsoft Office

### Nice to have
- undergraduate degree or certifications in related technical area

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/81218A19AF?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)