# eFX Client Services **Company**: HSBC **Location**: New York, New York **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774611989897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4254d4ca-066 ## Description We are seeking an eFX Client Services professional to join our Sales & Trading department. The successful candidate will be responsible for ensuring that our clients, both internal and external, have a world-class experience with HSBC's global markets digital products. As an eFX Client Services professional, you will: - Ensure clients have a seamless enablement experience on HSBC proprietary and non-proprietary systems - Monitor and resolve daily client, sales, and trading issues related to various trading and research platforms - Understand the technical connectivity requirements of HSBC's digital offerings and the impact on clients - Understand the details of the back-to-front systems and infrastructure of HSBC - Understand trading and electronic risk management capabilities - Work in a high-paced, high-risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise - Own the communication between HSBC and clients at the time of enablement, throughout their relationship with HSBC, and during any incident management - Support and continuously improve the client enablement process with an analytical and problem-solving approach - Support all client activities relating to electronic pricing and risk management - Act as a single point of contact globally for incidents, with seamless follow-the-sun handovers - Handle production issues for Sales and Traders - Route issues to the right owner and follow up to ensure closure - Identify any inefficiencies in the current process or technology and drive change and improvement - Provide demos to new clients across platforms - Provide timely management information to stakeholders - Monitor and analyse new client activity to improve client experience - Liaise with internal teams for delivery of new features across platforms - Support for all queries, providing end-to-end support on all trading and analytics platforms You will need to have the following skills to succeed in this role: - Foreign Exchange experience or working knowledge - Knowledge of Investment Banking products (FX, Fixed Income, and Equities) and trading platforms - Interest in providing superior levels of service to Institutional and Corporate clients - Knowledge of API products - Proactive engagement with clients, understanding they are in a fast-moving trading environment and require clear and timely communication - Efficiently manage system outage events to ensure all impacted parties, both internal and external, are informed of issues, resolution steps, and likely resolution time - Understand the sales process, and ensure static configuration is in place for test, customer integration, and production environments as required - Excellent MS Office skills – Excel and PowerPoint - Coding skills (preferred, not required) – VBA, SQL, Python, Java, C++, R - Strong management information and presentation skills - Ability to multitask effectively - Ability to simplify complex tasks in easy formats and communicate in a simple manner - Demonstrate product testing skills and come up with logical analysis and conclusions - Experience in a scripting language would be an added advantage to help automate parts of a process ## Skills ### Required - Foreign Exchange experience - Investment Banking products knowledge - API products knowledge - MS Office skills - Analytical and problem-solving skills - Communication skills - Multitasking skills - Product testing skills ### Nice to have - Coding skills (VBA, SQL, Python, Java, C++, R) - Scripting language experience --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774611989897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)