# Technical Support Engineer - Developer Platform

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8330121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4222f6da-b91

## Description

## About the Role:

Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

### Responsibilities:

- Provide support on Cloudflare's Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.

- Work with customers to resolve technical support issues.

- Collaborate with the Technical Operations team to ensure smooth operation of our global distributed network.

- Learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

### Requirements:

- Familiarity with Developer Platform products

- Previous experience working as part of a team in a customer-facing role

- Experience solving HTTP, DNS and other networking-related problems

- Experience with a common web development language (for example, Javascript)

- Understanding of how the Internet works

- Experience working in a support role where you resolved tickets

- Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)

- Motivated self-starter always looking to expand your existing skill set

### Nice to Have:

- Familiarity with Cloudflare and having a site actively using our platform

- Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)

- Familiarity with Nginx, Apache, IIS or any other web servers

- Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers

- Experience with PostgreSQL, MySQL, MS SQL or other database servers

- Experience with Cloudflare Workers and/or JavaScript

- Experience with Video encoding and streaming solutions

## What Makes Cloudflare Special?

- Project Galileo: equipping journalism and civil society organizations with tools to defend against attacks

- Athenian Project: providing high-level protection and reliability for state and local government election websites

- 1.1.1.1: a faster, more secure and privacy-centric public DNS resolver

## Benefits:

- Competitive salary

- Opportunity to work with a talented team

- Flexible work arrangements

- Professional growth and development opportunities

## Skills

### Required
- Developer Platform products
- HTTP
- DNS
- networking
- Javascript
- customer support

### Nice to have
- Cloudflare
- command line tools
- Nginx
- Apache
- IIS
- PostgreSQL
- MySQL
- MS SQL
- Cloudflare Workers
- Video encoding and streaming solutions

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8330121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)