# Senior Customer Support Engineer

**Company**: Logitech
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $78,000 - $112,000 per year
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q223127

**Apply**: https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Offsite---USA---TX/Senior-Customer-Support-Engineer_146985?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4220ee73-2e2

## Description

Logitech is seeking a Senior Customer Support Engineer to join the Paid Services Team in the AMR region. The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to video conferencing solutions.

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). The role involves communicating with customers via phone, email, or video calls, and providing high-touch service across global organizations.

Key responsibilities:

- Resolve technically complex support issues reported by customers and/or other team members

- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner

- Own the technical relationship with customers and manage their expectations

- Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting

- Provide ad hoc feedback about trends and new issues

- Occasionally answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met

- Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers

- Deliver consistent customer experience that meets or exceeds commitments

The ideal candidate will have:

- Proven knowledge of video conferencing and AV products

- Expert/Advanced knowledge of Windows and Mac OS

- Excellent working knowledge of video conferencing applications such as Zoom, MS Teams, and Google Meet

- Advanced knowledge of computer networking and operating systems

- Familiarity with Android-based devices and iOS devices desirable

- Excellent communications and customer service skills

- Demonstrated ability to quickly learn and troubleshoot new technologies

- Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary

Logitech offers a competitive salary range of $78,000 to $112,000 per year, depending on location and experience, as well as a comprehensive benefits package that includes medical coverage, dental coverage, vision coverage, 401(k) plans, and more.

The role is hybrid, with the opportunity to work remotely or in-office, and is located in the Dallas, TX Metro Area or Toronto, Canada Metro Area.

## Skills

### Required
- video conferencing
- AV products
- Windows
- Mac OS
- Zoom
- MS Teams
- Google Meet
- computer networking
- operating systems
- customer service

### Nice to have
- Android-based devices
- iOS devices
- technical support
- videoconference troubleshooting
- remote technical support
- high-touch support
- technical certifications

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Source: [Apply at logitech.wd5.myworkdayjobs.com](https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Offsite---USA---TX/Senior-Customer-Support-Engineer_146985?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)