# Relay Account Support Specialist

**Company**: Amazon
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics
**Wikidata**: https://www.wikidata.org/wiki/Q3884

**Apply**: https://amazon.jobs/en/jobs/10554155/relay-account-support-specialist-linehaul?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4203a1f6-d09

## Description

Amazon Transportation Services (ATS) is seeking a Relay Account Support Specialist to join the Carrier Services team. You will resolve transportation-related cases submitted by carrier partners, reviewing case details, gathering and analyzing data from multiple sources, and verifying critical information to make informed decisions.

Key responsibilities:

- Manage and resolve cases submitted by carrier partners, ensuring accurate and timely completion of the onboarding process

- Track case progress through various systems, providing timely updates and proper documentation of outcomes

- Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines

- Escalate complex issues to relevant stakeholders

Basic qualifications:

- 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)

- High school or equivalent diploma

- Ability to work 40 hours/week, with potential overtime

- Must be 18 years of age or older

Preferred qualifications:

- Experience pulling and reporting data from numerous databases using Excel, Access, SQL, or other data management systems

## Skills

### Required
- Microsoft Office
- problem-solving
- time management
- communication

### Nice to have
- data analysis
- database management
- SQL
- Excel
- Access

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Source: [Apply at amazon.jobs](https://amazon.jobs/en/jobs/10554155/relay-account-support-specialist-linehaul?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)