# (Fluent English & Spanish) Community Strategy & Operations (remote)

**Company**: SupportYourApp
**Location**: Asunción
**Work arrangement**: remote
**Job type**: Contract
**Category**: Operations
**Industry**: Technology

**Apply**: https://apply.workable.com/j/CB859F7F2D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_420151ff-985

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

**Responsibilities:**

- Source, contact and activate creators for projects and missions;

- Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;

- Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;

- Handle operational issues and escalations by investigating and driving them to resolution;

- Collaborate with other agents and cross-functional teams to ensure effective operations;

- Proactively identify and address issues to keep projects and market operations running smoothly;

- Investigate fraud and risk cases, taking appropriate action when needed;

- Track operational performance and KPIs using Google Sheets and internal tools;

- Identify recurring issues and contribute to process and operational improvements;

**Requirements:**

- Native Spanish and excellent English communication skills (both written and verbal at C1 level) is a must;

- Solution-oriented mindset with solid project management skills;

- Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;

- Ability to organize tasks, set priorities, and drive execution autonomously;

- Proactive approach with strong ownership of tasks and responsibilities;

- Detail-oriented approach;

- Excellent communication and interpersonal skills;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

**Benefits:**

- Fixed schedule: Monday–Friday, 4 PM–1 AM on GMT+2;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements;

## Skills

### Required
- Spanish
- English
- Google Sheets
- project management

### Nice to have
- Previous experience in operations
- project coordination
- creator/account management or marketplace operations

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/CB859F7F2D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)