# Air Operations Associate

**Company**: Flexport
**Location**: Phnom Penh, Cambodia
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7774349
**Canonical**: https://yubhub.co/jobs/job_41e13414-045

## Description

As an Air Operations Associate, you'll play a key role in ensuring smooth and timely air freight movements for our customers.

This role combines hands-on operations, customer service, and documentation work , helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

Responsibilities:

- Execute end-to-end air shipments

- Receive booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided

- Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required

- Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly

- Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement

- Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors's standards and services

- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs

- Handle customers statistics and reports or any special request for improve system

- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data

- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience

- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality

- Take ownership: Support teammates and take on additional tasks when needed/ required

Requirements:

- Bachelor’s degree in logistics, supply chain, business, or related fields

- 1–2 years of experience in air operation or related roles in freight forwarding/logistics

- Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English

- Detail-oriented, structured, and eager to learn global supply chain operations

- Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times

- We are looking for candidates who are flexible and open to work on weekends

What You’ll Gain:

- Deep expertise in air freight operations (imports, exports, intermodal)

- Hands-on exposure to international logistics systems (carriers, customs, warehouses)

- Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales

- Be part of a fast-growing international company with training and development from global experts

## Skills

### Required
- logistics
- supply chain
- air freight operations
- international logistics systems
- customer service
- documentation work
- data and system accuracy
- collaboration across teams
- process enhancements
- teamwork