# IT Support Specialist

**Company**: Webflow
**Location**: San Francisco, California
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $100,000 - $120,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/webflow/jobs/8167321?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_41dfa17f-d2f

## Description

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our San Francisco office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land: all hands meetings, events, and day to day audio visual needs.

Responsibilities:

- Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently

- Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base

- Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs

- Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology

- Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end

- Support IT onboarding for new hire cohorts

- Maintain hardware and software inventory, where necessary

- Escalate complex issues to the right internal teams and follow through to resolution

Requirements:

- 2-4 years of hands-on experience with help desk ticketing systems

- Skilled in using AI-powered tools to work efficiently such as MM&MM

- Familiar with supporting audiovisual setups for meetings, presentations, and larger events

- Comfortable troubleshooting macOS environments

- Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement

- Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs

- Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home

Benefits:

- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.

- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.

- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.

- Time off that's actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.

- Wellness for the whole you. Access to mental health resources, therapy and coaching.

- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.

- Monthly stipends that flex with your life. Localized support for work and wellness expenses , from Wi-Fi to workouts.

- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

## Skills

### Required
- AI-powered tools
- help desk ticketing systems
- macOS environments
- audiovisual setups
- new hire onboarding

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/webflow/jobs/8167321?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)