# Help Desk Technician

**Company**: GDIT
**Location**: Oklahoma City, OK
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $19.93 - $26.97
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-OK-Oklahoma-City/Help-Desk-Technician_RQ228010-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_41cd3079-4b0

## Description

Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Help Desk Technician I, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to:

- Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.

- Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.

- Capable of using a computer system to track questions and answers, as well as enter orders.

- Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events.

- Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs.

- Assist with audio visual system deployments including hardware and software configuration.

- Conducts sound, visual, and performance quality checks on AV equipment.

- Assist in operating sound and visual equipment during live events.

- Performs maintenance actions including inspections, service contracts, and upgrades.

- Monitors VTC equipment and system performance to ensure satisfactory operation.

- Troubleshoots hardware, software, infrastructure and Enterprise problems.

- Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.

- Provides technical assistance and training to users.

- Participates in special projects as required.

- May provide guidance and work leadership to less-experienced staff members.

**Position Requirements**

- 1+ years of related customer support, call center or help desk experience.

- Provide weekend and holidays coverage as needed.

- Requires a High School Diploma or GED. Associates Degree preferred.

- ITIL Foundation Certified (Preferred).

- HDI CSR Certified (Preferred).

- Must be able to obtain/retain an FAA PIV badge (Mandatory).

**Benefits**

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Audiovisual Equipment
- Call Center
- Help Desk Support
- Teleconferencing

### Nice to have
- ITIL Foundation
- HDI CSR

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-OK-Oklahoma-City/Help-Desk-Technician_RQ228010-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)