# Supervisor, IT Support

**Company**: SpaceXAI
**Location**: Memphis, Tennessee
**Experience**: senior
**Job type**: full-time
**Salary**: $91,800 - $137,700 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5224709007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_41c5f8f8-97d

## Description

SpaceXAI seeks a Supervisor, IT Support to manage a team of IT Services Technicians. The ideal candidate will be flexible, self-motivated, and able to flourish in a fast-paced environment.

## Responsibilities

- Recruit, train, and evaluate IT Services technicians.

- Delegate tasks and develop work schedules.

- Monitor ticket queues for quality assurance.

- Resolve difficult issues and identify root causes.

- Collaborate with management to plan and execute projects.

- Provide reports on IT technician activities and performance.

- Resolve, route, or escalate service requests.

- Identify processes for improvement.

- Participate in IT Services supply chain and inventory management.

- Build relationships with 3rd party vendors.

## Basic Qualifications

- Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

## Preferred Skills and Experience

- Understanding of Windows and Mac operating systems and applications.

- Strong hardware and software troubleshooting.

- Excellent customer service skills.

- Organizational skills.

- Experience with standard client applications.

- Ability to communicate complex concepts clearly.

- Professional, self-motivated, and resourceful.

- Ability to prioritize and adapt in a fast-paced environment.

- Follow-through and documentation skills.

- Hands-on approach and management style.

## Additional Requirements

- Willingness to travel.

- Flexibility to work extended hours or weekends.

- Ability to lift up to 25 lbs.

## Compensation and Benefits

$91,800 - $137,700 USD

Base salary is part of our total rewards package, which includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various discounts and perks.

## Skills

### Required
- IT Service Management
- Team Leadership
- Troubleshooting
- Customer Service

### Nice to have
- Windows
- Mac OS
- Hardware
- Software
- Microsoft Office

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5224709007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)