# Senior Manager, Enterprise Customer Success

**Company**: Autodesk
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://autodesk.wd1.myworkdayjobs.com/en-US/Ext/job/Tokyo-JPN/Senior-Manager--Enteprise-Customer-Success_26WD99315-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_41b5d03e-6ec

## Description

Autodesk is seeking an experienced and customer-focused Senior Manager, Enterprise Customer Success to lead a team of Enterprise Customer Success Managers supporting strategic customers across Japan.

The ideal candidate combines strong leadership capabilities with business acumen, executive presence, and the ability to understand customer objectives and connect them to Autodesk solutions.

**Responsibilities**

- Lead and Develop a High-Performing Customer Success Team

+ Hire, mentor, coach, and develop a team of Enterprise Customer Success Managers 	+ Foster a culture of accountability, collaboration, continuous learning, and customer obsession 	+ Drive adoption of Customer Success best practices and continuous improvement initiatives

- Drive Customer Outcomes and Business Value

+ Partner closely with Customer Success Managers to support strategic customer engagements and critical escalations 	+ Build and maintain trusted relationships with executive stakeholders across enterprise customer organizations 	+ Help customers achieve measurable business outcomes through successful adoption of Autodesk solutions

- Understand Customer Business Challenges and Deliver Strategic Value

+ Develop a deep understanding of customer business priorities, operational challenges, and transformation initiatives 	+ Align Autodesk solutions to customer business objectives and desired outcomes 	+ Provide strategic guidance on digital transformation, process improvement, and technology adoption

- Collaborate Across the Business

+ Partner with Sales, Technical Sales, Technical Support, Consulting, and Partner organizations to drive customer success 	+ Identify risks and growth opportunities across the customer portfolio and develop proactive action plans

**Requirements**

- Experience in Enterprise Customer Success, Strategic Account Management, Consulting, or other customer-facing leadership roles

- Proven people management experience leading customer-facing teams

- Demonstrated success managing executive-level customer relationships within enterprise organizations

- Strong business acumen with the ability to understand customer business objectives and drive strategic conversations

- Fluent business-level English and Japanese communication skills, both written and verbal

- Experience working in a global and matrixed environment

**Nice to Have**

- Leadership experience within a SaaS or subscription-based business

- Experience in the Architecture, Engineering & Construction (AEC) industry, or supporting AEC customers

- Understanding of Design & Manufacturing (D&M) industries and workflows

- Experience supporting digital transformation, BIM, construction technology, engineering technology, or related initiatives

- Familiarity with Autodesk solutions or comparable industry platforms

**What We Offer**

- Competitive compensation package

- Annual cash bonuses

- Stock grants

- Comprehensive benefits package

## Skills

### Required
- Customer Success
- Leadership
- Business Acumen
- Communication
- Problem-Solving
- Japanese

### Nice to have
- SaaS
- AEC
- Design & Manufacturing
- Digital Transformation
- BIM

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Source: [Apply at autodesk.wd1.myworkdayjobs.com](https://autodesk.wd1.myworkdayjobs.com/en-US/Ext/job/Tokyo-JPN/Senior-Manager--Enteprise-Customer-Success_26WD99315-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)