# Integration Architect or Senior Staff Engineer

**Company**: Zendesk
**Location**: Remote, Texas, United States of America
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $161,000.00-$241,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Texas-United-States-of-America/Senior-Staff-Enterprise-Integration-Architect_R35858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/integration-architect-or-senior-staff-engineer-4198001a-4d3/

## Description

Zendesk is seeking an experienced Integration Architect or Senior Staff Engineer to lead enterprise integration solutions across internal services, enterprise applications, and third-party SaaS environments.

The ideal candidate will have broad engineering skills across cloud infrastructure and application development, with deep expertise in AWS-native services such as AWS Lambda, AWS Step Functions, API Gateway, EventBridge, SQS, SNS, S3, DynamoDB, CloudWatch, and back-end programming languages like Java, Python, and NodeJS.

**Solution Design & Delivery**

- Design future visions for integration architecture expansion at Zendesk

- Guide delivery and ensure implementation aligns with architecture and solution decisions

- Build, test, and deploy solutions for critical or high-risk work

- Manage enterprise risk and identify potential change risks across integrations and systems

**Enterprise Integration & AI Connectivity Strategy**

- Formulate and execute architecture strategy for the integration framework layer

- Establish reusable components, API contracts, error-handling patterns, runtime standards, and AWS-based CI/CD automation pipelines

- Define, publish, and execute governance standards and controls for integrations

**Next-Gen AI Protocols & Innovation**

- Drive AI and integration innovations, combining deep integration domain skills with emerging AI capabilities

- Build high-impact Proofs of Concept (PoCs) validating agentic integration patterns and AI skills

**Strategic Collaboration & Technical Leadership**

- Collaborate internally across application teams, data and AI streams, and business domain leads

- Promote design-first and protocol-driven thinking, advocating for standardized Integration/AI tools

**Key Responsibilities**

- Architect end-to-end integration solutions using domain-driven design and API-led approaches

- Apply a multi-platform integration strategy to select the right solution based on business and technical needs

- Create high-level and low-level technical designs leveraging AWS, Workato, Fivetran, and related CRM and ERP technologies

- Define and enforce non-functional requirements including scalability, resiliency, availability, and performance

**Required Qualifications**

- 8+ years of experience in integration architecture/engineering or enterprise integrations

- 10+ years of hands-on engineering experience and leadership across cloud technologies and back-end programming languages

- 5+ years building and handling data pipelines/ETL with Fivetran DBT or similar tools

- Proven experience designing API-led and event-driven architectures

- AWS Certifications for development and architecture

- Hands-on expertise with at least one major integration platform (Workato, MuleSoft, Boomi, or equivalent)

The US annualized base salary range for this position is $161,000.00-$241,000.00.

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## Skills

### Required
- AWS
- Java
- Python
- NodeJS
- API Gateway
- EventBridge
- SQS
- SNS
- S3
- DynamoDB
- CloudWatch
- Workato
- Fivetran
- DBT
- MuleSoft
- Boomi

### Nice to have
- AI-enabled integration
- intelligent automation
- Workato platform experience
- Salesforce
- Snowflake

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Texas-United-States-of-America/Senior-Staff-Enterprise-Integration-Architect_R35858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)