# Digital Community Liaison

**Company**: International Rescue Committee (IRC)
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $28 - $34/hr
**Category**: Social Care
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Digital-Community-Liaison--Dari-and-Pashto-_JR00005326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_418d4a38-378

## Description

The International Rescue Committee (IRC) is seeking a Digital Community Liaison for Settle In, a program providing information and support for newcomers in multiple languages through its website, mobile app, and social media platforms.

The Digital Community Liaison will support the Settle In Facebook page, interacting with newcomers in the United States on social media primarily through private messaging and social media post comments. They will help users navigate information on Settle In platforms, clarify and share information, support live events, and lend a friendly, empathetic ear.

**Major Responsibilities:**

- Support the Settle In Facebook page in collaboration with the Settle In team.

- Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.

- Translate articles, video scripts, and social media posts in Dari and Pashto focused on key Cultural Orientation messages in coordination with the Senior Digital Community Officer.

- Record live event audio and other video scripts in Dari and Pashto.

- Contribute to a Frequently Asked Questions document in English, Dari, and Pashto that can be used to answer user questions on the platform.

- Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.

- Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.

- Collaborate with other staff to ensure maximum visibility and integration of all new resources.

- Support collection of monitoring and evaluation data for Settle In initiatives.

- As needed, backstop and support other Settle In team members.

**Job Requirements:**

- 4-year college degree in relevant field required (or equivalent experience).

- Minimum one year of relevant professional experience.

- Fluent in English and Dari and Pashto.

- Strong computer proficiency and well-acquainted with basic software tools.

- Knowledge of social media platforms, especially Facebook, and cultural use of these platforms or ability to learn new technologies quickly.

- Previous experience working with refugee resettlement or other immigration pathways preferred.

- Excellent written and oral communication skills: the ability to communicate effectively in English and Dari and Pashto.

- High emotional intelligence.

- An understanding of the power and importance of accurate information.

- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.

- Experience in supporting newcomers’ access to timely, relevant, and accurate information about life in the United States.

**Benefits:**

- Comprehensive and competitive benefits package.

- 10 paid sick leave.

- 10 U.S. holidays.

- 20-25 generous paid time off based on role and tenure.

- Medical insurance starting at $163/month.

- Dental starting at $6.50/month.

- Vision starting at $5/month.

- Flexible spending accounts.

- 403(b) retirement savings plan with employer match.

- Disability and life insurance.

- Employee Assistance Program (EAP).

## Skills

### Required
- English
- Dari
- Pashto
- social media
- communication
- organisational skills

### Nice to have
- refugee resettlement
- immigration pathways
- emotional intelligence

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Digital-Community-Liaison--Dari-and-Pashto-_JR00005326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)