# Lead Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From 40,000
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400090446?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_415c3efc-4ff

## Description

We are seeking a Lead Customer Experience Manager to lead our stores in London.

As a Lead Customer Experience Manager, you will be responsible for leading a team of managers to ensure every customer has a great experience in store. You will be planning for upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at our checkout areas, petrol stations, and back of house services.

The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be driven to deliver high performance with a focus on efficiency and engagement.

Key responsibilities include:

- Leading a team of managers to ensure every customer has a great experience in store

- Planning for upcoming key trading activity and events

- Regularly taking full accountability for the store in the absence of a store manager

- Running operations at our checkout areas, petrol stations, and back of house services

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

To be considered for this role, you will need to meet the following essential criteria:

- Experience leading large teams in a fast-paced, customer-focused environment

- A track record of delivering exceptional customer experiences across complex operations

- Proven success in delivering and improving KPIs

- Experience managing sensitive and complex people matters

- Leadership experience in an operational environment

- Ability to evidence leading change

We offer a range of benefits, including:

- Salary from £40,000

- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat

- Annual bonus scheme

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we’ll match 4-7.5% of your pension contributions

- Sainsbury’s share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

## Skills

### Required
- Leadership
- Customer Service
- Team Management
- Operations Management
- Performance Management

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